Studio Etiquette and Policies

Lisa's desire at Crosier Skincare, is to provide a welcoming and professional experience for each valued client. Understanding the importance of ensuring a enjoyable and productive session, Lisa asks that you review the following policies:

Cell Phones

Please turn your phone to “silent” or “vibrate” to avoid interrupting the relaxing tranquility of your session.

Arrival

Please arrive on time for your scheduled appointment. Please understand that arriving late will decrease the amount of time Lisa has to spend with you as she must adhere to her schedule to accommodate other clients. Full price of all services booked still applies.

Children

Lisa's private skin care studio is not conducive to small children. For their safety and as a courtesy to all clients, she asks that you please arrange childcare before your appointment.

Reservations

All appointments must be secured with a credit card. When you make an appointment for services, that space is reserved just for you, so that master esthetician, Lisa Crosier, has ample time to provide the services that fit your needs and concerns. It is crucial that she have enough time to serve you to the best of her ability. Please plan ahead and schedule your appointment to fit with your busy life. 

Cancellations

All clients are asked to honor our 24-hour cancellation policy (48 hours for new clients), in consideration of other clients. If an appointment is not canceled at least 24 hours in advance, your credit card will be charged $50 for the first missed facial, or 50% of the service fee for other services. A second cancellation will result in the entire service fee charged to your credit card. No shows will be charged 100% of services booked. 

Returns

Lisa wants you to be completely satisfied with any product purchases from Crosier Skincare. If, for any reason, you are not satisfied, you may return the unused or unopened product within seven (7) days of purchase with a receipt to receive store credit for the purchase price.

One more thing . . .

Lisa is skin care professional, 100% committed to your comfort, satisfaction and happiness. Please allow her to answer any question you may have, and to address your concerns and comments.